The Dupont Difference

Dupont Difference

What is the Dupont Difference? That's a tough question to answer because there are so many things that set this hospital apart. Perhaps more than anything else, the Dupont Difference is our people—experienced, caring professionals who go out of their way to give you the best service possible. And that makes all the difference.

The Dupont Difference means paying attention to details

5-Star Team
At Dupont, our team members are chosen not only for their skills and abilities, but also for their attention to detail and desire to help anyone they come in contact with. We strive to treat each guest (patients, family members), physicians, and fellow Dupont team members the way we want to be treated. Our team members make the Dupont Difference a reality.

Five-Star Customer Service Standards
At Dupont Hospital, we’ve developed a culture centered around 5-Star Service, much like you would expect to see in the hotel industry. We hope you find our customer service standards second to none. We go to great lengths to make sure our guests feel comfortable and safe during their visit. If, at any time during your visit, you find something that could be improved upon, please be sure to let any of our team members know.

Click here to view our 5-Star Customer Service Standards.

Inpatients Enjoy Hotel-Style Comfort
The Dupont Difference includes pampering each guest with all the comforts you would expect in a fine hotel. Room service, 24-hour CARE Line, roomy showers, hair dryers, even complimentary personal items like toothbrushes and combs (if needed) are part of our 5-Star Service.

Room service handles all meals—just call in your order, and we’ll prepare and serve each meal to order. You’ll get what you want, when you want it! Guests also enjoy 24/7 service at their fingertips with our CARE Line, a unique hospitality service designed to meet the individual needs of our guests. And, since our guests and their visitors may have many hours to pass, we offer in-room movies. Just like in a hotel, you’ll find a movie channel schedule in your room along with your room service menu.

Your comfort is a top priority for the entire team at Dupont Hospital. The Dupont Difference means paying attention to details and making you feel as comfortable as possible.