Five-Star Customer Service Standards

At Dupont Hospital we have developed a culture centered around five-star customer service, much like you would expect to see in the hotel industry. We hope you find our customer service standards second to none. We go to great lengths to be sure our guests feel comfortable and safe during their visit. If at any time during your visit you find something that could be improved upon, please be sure to let any of our team members know.

Courtesy
It all begins with courtesy — the way we approach our guests, their families, our physicians and fellow team members. Every encounter and interaction is our chance to show you our dedication to customer service. Whether we are talking with you on the phone or providing you with intensive medical care, we strive to treat everyone with respect and courtesy.

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We want you to feel comfortable in our facility. We strive to present a professional, clean, healthy, inviting environment in which to care for your needs.

Efficiency
Ours is an environment that is not only high tech but also high touch. Consistent improvements in technology allow us to devote more time for each guest. This helps us serve you better by spending more time ensuring that your needs are met.

Individuality
We understand that each guest has special needs and wants. We are dedicated to meeting the unique needs of each of our guests and their families by providing individualized care in a comfortable, healing environment.

Education
We are committed to providing continuing education for our team members and physicians to ensure that you receive the best possible care. As a good neighbor, we are also dedicated to offering educational opportunities for our guests and the community through services such as the Dupont Resource Center and prenatal classes.

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LUTHERAN HEALTH NETWORK
BLUFFTON REGIONAL MEDICAL CENTER | DUKES MEMORIAL HOSPITAL | DUPONT HOSPITAL* | KOSCIUSKO COMMUNITY HOSPITAL*
LUTHERAN HEALTH PHYSICIANS | LUTHERAN HOSPITAL* | MEDSTAT | THE ORTHOPEDIC HOSPITAL* | REDIMED | REHABILITATION HOSPITAL*
ST. JOSEPH HOSPITAL*

*A physician owned hospital.

If you are experiencing a medical emergency, call 911.
*ER wait times are door to clinical professional and can change quickly depending on the urgency of patients that arrive by ambulance. Lutheran Health Network provides care to patients with life-threatening illnesses first.
Patients are seen in order of severity, therefore, your spot may not be guaranteed. In case of a life-threatening emergency, call 911.
Dupont Hospital is owned in part by physicians.
Patient results may vary. Consult your physician about the benefits and risks of any surgical procedure or treatment.